Responsible Gambling

Lucky Star is committed to promoting responsible gambling practices and providing a safe entertainment environment for all players on the platform. We believe that gambling should remain an enjoyable leisure activity and never become a source of financial or emotional distress. Our responsible gambling framework includes tools, resources, and policies designed to help players maintain control over their gaming habits while enjoying the wide selection of casino games and sports betting options available.

Our Commitment

The platform operates under Curacao license No. 8048/JAZ 2018-040, which requires strict adherence to responsible gambling standards. We actively promote awareness of problem gambling risks and provide accessible self-help tools to every registered player. Our commitment extends beyond regulatory compliance to genuinely supporting player wellbeing through proactive measures and transparent communication about the nature of gambling activities.

All games on the platform use certified Random Number Generators ensuring fair and unpredictable outcomes. We never encourage players to chase losses or increase bets beyond their comfort level. Marketing materials are designed to inform rather than pressure, and all promotional offers include clear terms and conditions that players can review before participation.

Self-Exclusion and Account Limits

Players can access several account management tools to control their gambling activity directly from their account settings. These features are available at any time and take effect immediately upon activation.

• Deposit limits. Set daily, weekly, or monthly maximum deposit amounts to control spending over defined periods.
• Session time limits. Configure automatic reminders or forced logouts after a specified duration of continuous play.
• Loss limits. Establish maximum acceptable loss amounts that trigger notifications or temporary account restrictions.
• Cooling-off periods. Take a temporary break from gambling for 24 hours, 7 days, or 30 days with automatic account suspension.
• Self-exclusion. Request permanent or long-term account closure for players who need extended time away from gambling.

Limit reductions take effect immediately, while increases require a waiting period to prevent impulsive decisions during active gaming sessions. Players who activate self-exclusion will be removed from all promotional mailing lists and will not receive marketing communications during the exclusion period.

Recognizing Problem Gambling

Problem gambling can develop gradually and may be difficult to recognize in early stages. Being aware of warning signs helps players and their families identify potential issues before they escalate into serious problems affecting financial stability, relationships, and mental health.

Common signs that gambling may be becoming problematic include:

• Spending beyond means. Gambling with money allocated for essential expenses like rent, food, or bills.
• Chasing losses. Increasing bets or extending sessions to recover previously lost money.
• Neglecting responsibilities. Missing work, family obligations, or social commitments due to gambling activity.
• Borrowing to gamble. Taking loans, using credit cards, or borrowing from friends specifically to fund gambling.
• Emotional gambling. Using gambling as a way to cope with stress, depression, anxiety, or other emotional difficulties.
• Concealment. Hiding gambling activity or losses from family members and close friends.
• Inability to stop. Repeatedly trying to reduce or quit gambling without success despite negative consequences.

If you recognize any of these patterns in your own behavior, we encourage you to use the self-exclusion tools available in your account settings or contact our support team for assistance with account restrictions.

Tips for Safe Gambling

Following basic responsible gambling guidelines helps maintain a healthy relationship with gaming activities. These practices apply to all forms of gambling including casino games, sports betting, and crash games available on the platform.

1. Set a budget before playing. Decide how much you can afford to lose before starting any gambling session and never exceed this amount.
2. Set time limits. Decide in advance how long you will play and stop when the time expires regardless of current results.
3. Never chase losses. Accept that losses are part of gambling and resist the urge to bet more to recover lost money.
4. Do not gamble under influence. Avoid gambling while intoxicated by alcohol or other substances that impair judgment.
5. Take regular breaks. Step away from the screen periodically to maintain perspective on your gambling activity.
6. Balance gambling with other activities. Ensure that gambling does not replace hobbies, social interactions, or work responsibilities.
7. Never borrow to gamble. Only use disposable income that you can comfortably afford to lose without financial consequences.

Protection of Minors

Lucky Star strictly prohibits gambling by persons under the legal age of 18. Our registration process includes age verification requirements, and accounts discovered to belong to minors are immediately suspended with all funds returned. We cooperate with parents and guardians who suspect unauthorized minor access to gambling platforms.

Parents can take additional steps to prevent underage access to gambling websites by installing content filtering software, monitoring internet usage, and keeping login credentials secure. We recommend using parental control tools such as Net Nanny, Cybersitter, or built-in browser restrictions to block access to gambling-related content on devices accessible to children.

Support Resources

If you or someone you know is experiencing gambling-related problems, professional help is available through these organizations:

Our customer support team is also available to assist with setting account restrictions, processing self-exclusion requests, or providing information about responsible gambling resources. Contact us through live chat or email at any time for confidential assistance with gambling-related concerns.